FAQS

Smart Watch can analyze, measure and track your blood pressure, heart rate variability (HRV), blood oxygen(SPO2), steps, pace count, time spent, calories burned, hours slept and awake time. It also comes with useful tools to improve your everyday life.

Once the device is successfully connected to the phone, the time will be synchronized. So if you want to change the device’s time and date, you need to change the phone’s time first, then restart the fitness tracker/smartwatch and reconnect it with your phone. Once fitness tracker paired with phone again, the time on the bracelet will be auto synchronized with phone’s.

• Please confirm the fitness tracker/smartwatch do not pair with other phones
• Make sure that your phone’s Bluetooth not used by other’s devices such as earphones.
• Please follow those steps:
  Download the application (app) from the app store or Google.
• Go to the app(Not via the Bluetooth page directly)=>click to connect device=>device.
• Then the smart band starts to record your activities.

Regarding your issue, I may suggest you to choose a general mode or private mode to test and you can choose to save or discard the test results obtained through the app.

Or turn on the automatic blood pressure monitoring through the app; The device will automatically test blood pressure every hour. After syncing, the results captured will be presented at the blood pressure interface.

If you have acquired blood pressure results through professional medical instruments, you can enter this data in the private mode of blood pressure of the app.

Actually, This is an electronic monitoring product; data received from it cannot be used as a medical reference and is for reference only.

The watch needs to be connected to the charger for the first use. If your watch battery runs out, you need to charge it for a while before trying to activate your watch.Try to activate your watch by pressing the area below the screen for a long time.

Please make sure your charger is 5V/1A. If the current is too high, the watch would into the automatic protection of the state

Please confirm that the charging cable is well attached to the charging position on the back cover of your watch.

Yes, the strapes are removable and changeable.

Our smartwatches are compatible with most smartphones.Please check technical specifications on every product.

The accuracy of the health tracking sensors on the smartwatch can vary depending on factors such as the quality of the sensors, how the device is worn, and the type of activity being tracked. In general, modern smartwatches use advanced sensors and algorithms to provide reasonably accurate health tracking data. However, it’s essential to understand that these devices may not always be as accurate as medical-grade equipment. For most users, smartwatch health tracking provides valuable insights and trends but may not be suitable for medical diagnosis or monitoring of specific conditions.

Yes, most smartwatches are water-resistant and can be worn while swimming or bathing.However, it’s essential to check the specific water resistance rating of your smartwatch and follow any guidelines provided by the manufacturer to ensure it remains in good condition.

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Delivery Time Exceeded:If your order is delayed, please contact us via email: support@akeleo.com. We will check the situation with the transportation company in time. Thanks for your understanding and support.